Privacy Policy

This website, lighttechhq.com, is operated by LIGHT TECHHQ (“we”, “us”, “our”). We decide how and why the personal information collected through this website is used, and we are responsible for protecting it. You can contact us about this policy or your information at hello@lighttechhq.com.

This policy explains how we handle personal information when you visit our website, contact us through our enquiry form or email us. It should be read together with our Terms and Conditions.

Our products, such as WHITE, will have their own privacy information describing how they handle data when they become available.

Information you give us. When you use our enquiry form we collect:

• your name and email address;
• the topic of your enquiry and your message; and
• your organisation, if you choose to provide it.

If you email us directly, we receive your email address and anything you include in your message.

Technical information. When you submit the enquiry form, we briefly use your IP address to limit repeated submissions and protect the form from abuse. It is held temporarily in memory and is not stored with your enquiry. Our hosting and security provider also processes technical data such as IP address, browser type and the pages requested, to deliver the website securely and protect it against attacks.

Country and language. We use the country Cloudflare provides for your connection to suggest a language for WHITE. We don't store your IP address for this purpose, and you can choose a different language at any time.

We do not use analytics, advertising or tracking cookies, and this website does not set cookies of its own.

Our hosting and security provider, Cloudflare, may set strictly necessary security cookies, for example to distinguish genuine visitors from automated traffic. These are not used to track you for advertising.

If we introduce analytics or other non-essential cookies, we will update this policy and, where required, ask for your consent first.

We use personal information only to:

• read and respond to your enquiry;
• follow up on conversations you have started with us;
• keep our website and enquiry form secure and protect them from spam, fraud and misuse; and
• comply with our legal obligations.

We do not sell your personal information, and we do not use it for marketing without your permission.

Where the law requires a legal basis for using personal information, we rely on:

• Consent: you confirm that we may use your details to respond when you submit the enquiry form. You can withdraw consent at any time;
• Legitimate interests: responding to people who contact us, and keeping our website secure; and
• Legal obligation: where we must keep or disclose information by law.

We share personal information only with service providers that help us operate this website, namely:

• Cloudflare, which hosts the website, stores enquiries in a secure database and protects the website against attacks; and
• our email delivery service, which delivers enquiry notifications to our team.

These providers may use the information only to provide their services to us. We may also disclose information where required by law, or to protect our rights, our users or the public.

Our service providers operate globally, so your information may be processed in countries other than your own. Where this happens, we take reasonable steps to ensure it remains protected, including by using providers that offer appropriate contractual safeguards.

Enquiries are stored in a secure database that only authorised members of our team can access. We keep enquiry information only for as long as we need it to respond to you and manage any resulting conversation, and for a reasonable period afterwards for record-keeping. We then delete it, unless the law requires us to keep it for longer.

We use appropriate technical and organisational measures to protect personal information, including encrypted connections (HTTPS), security headers, input validation, spam protection, and password-protected, rate-limited staff access to stored enquiries. No online service can be completely secure, so please do not send passwords, payment details or other sensitive information through the enquiry form.

We do not use your personal information for automated decision-making or profiling that has legal or similarly significant effects on you. Automated checks on the enquiry form are used only to block spam and abuse.

Depending on where you live, you may have the right to:

• request a copy of the personal information we hold about you;
• ask us to correct inaccurate information or delete it;
• object to, or ask us to restrict, how we use it;
• receive your information in a portable format; and
• withdraw your consent at any time, without affecting earlier processing.

To exercise any of these rights, email hello@lighttechhq.com. We may need to verify your identity before acting on a request, and we aim to respond within one month. You also have the right to complain to the data protection authority in your country.

Our website links to other websites and services, including our Facebook page. Those services have their own privacy policies, and we are not responsible for how they handle your information.

Our website is intended for businesses and organisations and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, contact us and we will delete it.

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Where changes are significant, we will highlight them on this page.

For any question or request about this policy or your personal information, email hello@lighttechhq.com or use our contact form.